Privacy Policy
Effective Date: February 22, 2026
Last Updated: February 22, 2026
MCHS Rehab - Addiction Treatment & Behavioral Helpline ("MCHS Rehab," "we," "us," or "our") is committed to protecting the privacy and confidentiality of all individuals who visit our website (mchsrehab.com), contact our treatment center, or receive treatment at our facility located at 3500 W Magnolia Blvd, Burbank, CA 91505. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
1. Information We Collect
Information You Provide
We may collect personal information that you voluntarily provide to us, including:
- Name, email address, phone number, and mailing address
- Insurance information for verification purposes
- Information submitted through contact forms or phone inquiries
- Information related to admissions inquiries
Protected Health Information (PHI)
If you become a patient at MCHS Rehab, we collect Protected Health Information as defined by the Health Insurance Portability and Accountability Act (HIPAA), including medical history, treatment records, diagnoses, and billing information. The use and disclosure of PHI is governed by HIPAA regulations and our Notice of Privacy Practices, which is provided separately to all patients.
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address and browser type
- Pages visited and time spent on pages
- Referring website or search terms
- Device type and operating system
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries about our addiction treatment programs
- To verify insurance coverage and process admissions
- To provide and improve our treatment services
- To communicate important information about treatment
- To improve our website and user experience
- To comply with legal and regulatory obligations
3. HIPAA Compliance
MCHS Rehab is committed to full compliance with the Health Insurance Portability and Accountability Act (HIPAA) of 1996 and all applicable state and federal privacy laws.
- All Protected Health Information (PHI) is stored securely and accessed only by authorized personnel
- PHI is never sold, rented, or shared for marketing purposes
- We maintain physical, technical, and administrative safeguards to protect PHI
- All staff members receive regular HIPAA compliance training
- PHI is disclosed only as permitted or required by law, or with your written authorization
42 CFR Part 2 Compliance
As an addiction treatment facility, MCHS Rehab also complies with 42 CFR Part 2, which provides additional protections for substance use disorder patient records. These federal regulations restrict the disclosure and use of patient records maintained in connection with the performance of any federally assisted alcohol and drug treatment program.
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Treatment coordination: With healthcare providers involved in your care, with your consent
- Insurance: With your insurance company for coverage verification and claims processing
- Legal requirements: When required by law, court order, or legal process
- Safety: When necessary to prevent serious harm to you or others
- Service providers: With trusted third-party vendors who assist in website operations, subject to confidentiality agreements
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small data files stored on your device that help us understand how visitors use our site.
- Essential cookies: Required for basic website functionality
- Analytics cookies: Help us understand website usage patterns to improve our content and user experience
You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you
- Correction: You may request that we correct inaccurate or incomplete information
- Deletion: You may request deletion of your personal information, subject to legal and regulatory requirements
- Restriction: You may request that we limit how we use your information
- PHI Rights: As a patient, you have additional rights under HIPAA including the right to access your medical records, request amendments, and receive an accounting of disclosures
7. Data Security
We implement appropriate physical, technical, and administrative security measures to protect your personal information and PHI from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure servers, access controls, and regular security assessments.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. MCHS Rehab does not sell personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
- Phone: (209) 593-1700
- Email: [email protected]
- Mail: MCHS Rehab, 3500 W Magnolia Blvd, Burbank, CA 91505
For HIPAA-related privacy concerns, please request to speak with our Privacy Officer.